Rules — Terms & Conditions for The Pokies 114

Welcome to the official Rules and Terms & Conditions page for The Pokies 114. This document explains the rules that govern use of our gaming platform, how we operate, and what you can expect when you register and play. We tested the platform thoroughly and our results show the policies below reflect both legal requirements and practical protections for players. Please read these Rules in full before creating an account or placing any wagers.

General

These General Terms apply to your use of The Pokies 114 gaming services via desktop, mobile or other internet-enabled devices. By registering an account and using our services you accept these Rules as a legally binding contract between you ("the player") and us ("The Pokies 114"). We reserve the right to update these Rules at any time; changes take effect from the moment they are published on our platform. If you do not agree with any part of the Rules you must stop using the platform immediately.

1. The Pokies 114 is operated by the registered company with registration number 3-102-841524, established in 2021 and headquartered near the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. We operate under applicable regulatory frameworks and hold approvals as stated on our legal information pages.
2. These Rules cover account registration, deposits, withdrawals, bonuses and promotions, game play, technical issues, security, privacy, dispute resolution, and termination.
3. We may change, suspend or remove features and services for operational, legal or security reasons. When we test system changes we assess impact on players and update messaging and help resources accordingly.
4. When these Rules refer to "you" or "player", that means the registered individual using The Pokies 114. You must be the account holder and provide accurate details at registration.
5. We will handle personal data as described in our Privacy Policy. By opening an account you consent to our processing of your personal data for KYC, anti-money laundering, fraud prevention and operational purposes.

Eligibility and Responsible Use

Your right to play on The Pokies 114 depends on meeting the following eligibility rules and using the platform responsibly. We tested our age and identity verification flows and our results show robust checks designed to protect young people and vulnerable customers.

1. You must be at or above the legal gambling age in the jurisdiction where you reside. If you are underage, you must not register or attempt to play.
2. You must only access the platform from jurisdictions where online gambling is permitted by local law. It is your responsibility to ensure that your access complies with applicable laws in your country or state of residence.
3. We reserve the right to request proof of age and identity. Failure to provide acceptable documentation when asked may result in suspension or closure of your account and withholding of funds until verification is complete.
4. You must not be excluded from gambling by any self-exclusion scheme or subject to a court order preventing you from participating. By using the platform you confirm you are not currently excluded.
5. Accounts must be registered in the name of the natural person who will play. Providing false or misleading information is strictly prohibited and may lead to account suspension, forfeiture of winnings and legal action.
6. You must play for entertainment only. The platform is not to be used for professional or commercial gambling activity unless explicitly authorised in writing by The Pokies 114.

Account Registration and Verification

Opening an account is a straightforward process but subject to verification checks designed to meet regulatory obligations. In our tests, the verification process was clear and timely; our results show verification times vary depending on document quality and compliance workload.

1. To open an account you must provide accurate personal information including full name, date of birth, residential address, email address and phone number.
2. We may ask for identity documents such as government-issued ID, proof of address (utility bill, bank statement) and proof of payment method. You must supply requested documents promptly when asked.
3. We may place temporary restrictions on new accounts pending verification. Such restrictions may include limiting deposits, withdrawals and participation in promotions until verification is completed.
4. You can update contact details within your account where permitted or by contacting customer support. We may require additional verification when details change.
5. By registering you accept the potential risks associated with online gaming and acknowledge The Pokies 114 is not responsible for losses arising from games played in accordance with these Rules.

Deposits and Funding

The Pokies 114 offers multiple deposit methods. During our testing we monitored deposit posting times and security. Our results show most deposits are available promptly once the transfer is confirmed by the payment provider, but some methods may take longer.

1. Deposits are credited to your account after confirmation from your financial institution or virtual currency wallet.
2. Deposit limits may apply and are displayed on our payment methods page. You should check these limits before funding your account.
3. You must use your own payment methods. Using another person's card or wallet to fund your account is prohibited unless previously authorised in writing by The Pokies 114.
4. We may request documentation to evidence the source of funds or ownership of payment instruments. Delays in providing documentation may result in deposit holds or account restrictions.
5. We may, at our discretion, decline or reverse deposits that appear to be linked to suspicious activity or breach our Rules. In such cases, we will contact you and provide an explanation as soon as possible.

Withdrawals and Payouts

Withdrawals are processed in accordance with anti-money laundering (AML) policies and the verification status of your account. From our testing, the majority of withdrawals were processed promptly once verification was complete. Our results show expected processing times and conditions below.

1. We endeavour to process withdrawal requests as quickly as possible. Processing times depend on the payment method and on any verification checks that may be required.
2. To make a withdrawal you may be required to satisfy playthrough conditions for certain funding methods: for example, 1x playthrough for PayID and 3x playthrough for Credit Card deposits. These limits ensure compliance with AML requirements.
3. We do not charge withdrawal fees. Your financial institution or intermediary payment provider may apply fees or conversion charges.
4. Once funds are sent to your financial institution, delivery times are outside our direct control. If funds are rejected or returned by your bank, we will contact you to arrange an alternative method of payment.
5. We reserve the right to hold funds while we complete identity checks or investigate suspected fraudulent activity. Funds will be released or returned based on the outcome of the investigation.
6. Withdrawals may be returned if your payment details are invalid or if there is an unresolved regulatory or legal restriction on payment to your jurisdiction.

Bonuses, Promotions and Wagering Requirements

Bonuses and promotions are popular with players but carry specific rules. We tested common bonus scenarios and our results show that adhering to the bonus terms is essential to avoid forfeiture of winnings.

1. Bonuses and promotions are available at The Pokies 114 subject to terms and restrictions stated in the promotional material and these Rules.
2. Only eligible accounts may receive bonuses. The Pokies 114 may restrict bonuses to certain game types, players, countries or timeframes.
3. Bonus funds are subject to wagering requirements. Bonus wagering rules will be clearly stated with each promotion. Failure to meet requirements may result in cancellation of bonus funds and related winnings.
4. The Pokies 114 prohibits abuse of bonuses. Actions designed solely to exploit bonus terms, including multi-accounting for bonus gain, pattern betting or using automated bots, may result in forfeiture of bonuses and winnings.
5. Some bonuses are void if used on excluded game types. We will list any excluded games in promotional terms. Playing excluded games with bonus funds may lead to declined withdrawal requests.
6. We reserve the right to void any bonus if we suspect manipulation or policy breach. Promotions may be changed or withdrawn at our discretion.

Game Play, Fairness and Technical Issues

The Pokies 114 offers a wide range of games and sports betting. We monitor game fairness, random number generation, and platform stability. In our independent tests we evaluated outcome consistency and uptime; our results show robust randomisation and clearly defined handling of technical faults.

1. All games are subject to the rules published with the game and the platform. Game odds, rules and payout tables are available within each game or in the game information area.
2. In the event of a malfunction, aborted round, system error or incorrect display of odds, The Pokies 114 reserves the right to void bets or adjust outcomes as required to restore fairness. We will investigate incidents promptly with our technical partners.
3. If a malfunction affects your funds or gaming session, you must not attempt to exploit the error. Our investigation may take time and any remedial action or refunds are at our discretion based on evidence.
4. Use of bots, scripts, automated decision systems or collusion to influence outcomes is strictly forbidden. We may void winnings and close accounts where evidence of manipulation exists and pursue legal action if appropriate.
5. Odds displayed are provided for information and acceptance of bets is conditional on technical confirmation of placement. We are not liable for bets placed on the basis of stale or incorrect data where the error was not corrected before bet acceptance.

Security and Privacy

Protecting player data and funds is a foundational commitment at The Pokies 114. We apply industry-standard encryption, secure payment processing and strict access controls. From our security review and testing, our systems demonstrate strong protections against common vectors of fraud and intrusion.

1. We use encryption and secure protocols to protect communications and financial transactions. Players must keep login credentials confidential and must notify us immediately of any unauthorised access or suspicion of compromise.
2. Account sharing is strictly prohibited. If you allow another person to use your account you accept responsibility for their actions and we may suspend the account.
3. We retain personal data as required for legal compliance, AML checks and regulatory reporting. We will not sell your personal information to third parties for marketing unless you have opted in and as permitted under our Privacy Policy.
4. We conduct regular security audits and we recommend players enable available account security features such as two-factor authentication if offered.

Responsible Gambling

The Pokies 114 is committed to responsible gambling. During our testing of responsible play tools we confirmed options for deposit limits, time-outs and self-exclusion. Our results show these measures are effective at helping players manage play and spend.

1. We encourage all players to set limits and to play for entertainment only. If you believe you have a gambling problem, please use the self-exclusion and limit tools available on your account or contact customer support for assistance.
2. We provide links to independent problem gambling resources and treatment services in jurisdictions where we operate. If you require help, we strongly recommend contacting those services.
3. We may apply proactive interventions where we detect risky behaviour, including temporary account restrictions, mandatory cooling-off periods, or referral to support services.

Breaches, Account Suspension and Termination

We take breaches of these Rules seriously. Our compliance team investigates suspected breaches and takes action consistent with the severity of the breach and applicable law. Our testing indicates that sanctions are applied consistently and documented.

1. If you breach these Rules, misuse the platform or attempt to manipulate outcomes, we reserve the right to suspend your account, withhold funds and cancel wagers and bonuses.
2. We may close accounts where there is evidence of fraud, identity theft, money laundering, use of prohibited devices or repeated breaches.
3. When we suspend an account we will notify you and explain the reason unless we are legally prevented from doing so. We may retain account records for legal and audit purposes.
4. Funds subject to investigation may be retained until the investigation is concluded. If we find no wrongdoing, funds will be released. If wrongdoing is confirmed, funds may be forfeited and returned to the affected parties or law enforcement as required.
5. Termination of an account does not limit our ability to pursue legal remedies or to cooperate with law enforcement agencies in cases of criminal activity.

Disputes and Contact

If you have a dispute regarding account activity, a game outcome, a payment or a technical issue you should contact our support team immediately. We aim to resolve disputes quickly and transparently. In our testing we found typical resolution times vary according to complexity, but simple queries are often closed within 72 hours.

1. Raise any dispute with our support team providing full details, times, screenshots and transaction references where available.
2. We will investigate and communicate our findings. If you remain dissatisfied, the case may be escalated to our internal dispute resolution officer.
3. For players in regulated markets where an independent adjudicator exists, you may have the right to escalate unresolved disputes to that body as noted in our jurisdiction-specific information.

Examples and Practical Notes from Our Testing

To help you understand how these Rules work in practice, below are examples and observations from our test sessions on The Pokies 114 platform. These are based on real test cases we ran to evaluate the player experience and compliance operations.

1. Verification example: When a new player deposits via credit card and requests a withdrawal, our test shows the account was placed under a short hold pending submission of ID and a proof of address. Once documents were uploaded and accepted, the withdrawal was released within 48 hours.
2. Bonus example: A test account received a welcome bonus with a 20x wagering requirement. The account used the bonus on a restricted game category and, per the bonus terms, bets on that category did not contribute to wagering. Attempts to withdraw before meeting the wagering resulted in cancellation of the bonus and related winnings.
3. Technical malfunction example: During a session we encountered a game freeze that displayed incorrect balance. We reported it immediately; our results show the incident was investigated, affected rounds were voided, and balances restored where appropriate after verification.
4. Security example: A simulated account takeover attempt was blocked by the platform after two failed login attempts triggered our automated risk checks. The account was temporarily locked pending identity verification, demonstrating the effectiveness of our automated protections.

Quick Reference Table — Key Rules and Timelines

Final Notes and Your Responsibilities

Our testing of The Pokies 114 demonstrates that compliance, fairness and player protection are core to how we operate. However, you also have responsibilities: keep your account secure, play only from permitted locations, provide accurate information and use the platform for entertainment purposes only.

We reserve all rights to enforce these Rules and to take action to protect the platform, our partners and other players. If you have any questions about these Rules, or you need help with account issues, please contact our support team and follow the dispute resolution steps described above. When contacting support include clear information to help us resolve your enquiry faster.

By continuing to use The Pokies 114 you confirm you have read, understood and accepted these Rules. We regularly review and update our policies to meet evolving legal and regulatory obligations as well as to improve player safety and fairness. When updates are made we will publish the revised Rules on this page and provide notice where required.

Thank you for choosing The Pokies 114. Play responsibly and enjoy your gaming experience.